Refund policy

At MELLBURY, we want you to love what you order. If something isn't right, we're here to help.

 

RETURN WINDOW

You may request a return or exchange within 7 days of receiving your order.

 

CONDITIONS FOR RETURN

To be eligible for a return or exchange, the item must be:

• Unused, unwashed and unworn

• In its original condition with all tags attached

• In the original packaging

• Accompanied by the order confirmation or invoice

 

For hygiene reasons, innerwear, socks and pierced jewellery cannot be returned or exchanged. Sale and clearance items are final sale.

 

HOW TO REQUEST A RETURN

1) Email info.mellbury@gmail.com within 7 days of delivery with your order number and clear photos of the item.

2) Our team will review your request and reply within 1-2 working days.

3) If approved, we will share the return address and pickup instructions.

 

Please do not send any item back before your request has been approved.

 

RETURN SHIPPING COST

• If the item is damaged, defective, or we sent the wrong product, MELLBURY covers the return shipping cost.

• For a change of mind, size or colour, the return shipping cost is paid by the customer.

 

EXCHANGES

Exchanges are subject to stock availability. If your requested size or colour is unavailable, we will offer you a store credit or a refund.

 

REFUNDS

Once we receive and inspect your return, we will notify you of the outcome.

• Orders paid online: the refund is issued to your original payment method within 7-10 working days.

• Orders paid by Cash on Delivery: the refund is issued by bank transfer, Easypaisa or JazzCash to the account details you provide, within 7-10 working days.

 

Original shipping charges are non-refundable unless the return is due to our error.

 

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery. If an item is damaged, defective or incorrect, contact us within 48 hours of delivery with photos so we can resolve it quickly.

 

ORDER CANCELLATION

You may cancel your order free of charge before it has been dispatched. Once dispatched, the order falls under the return policy above. Repeated refusal to accept Cash on Delivery orders may result in COD being disabled for that customer.

 

CONTACT US

MELLBURY

Anwar-e-Ibrahim, Karachi 75050, Pakistan

Email: info.mellbury@gmail.com